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FAQ

 

 

FAQ

Processing Times

In order to uphold quality, exclusivity and sustainability WINIFRED TAYLOR has adopted a pre-sale/drop system. Please ensure you are aware of this as these items WILL NOT be available for rush processing or delivery. Production times very from 60-90 days, that time does not inlcude delivery.

Please allow up to 2 - 4 weeks for your WINIFRED TAYLOR printed swimwear, this specifically pertains to ARTIST COLLECTION pieces.

 
WINIFRED TAYLOR Totes are shipped from the U.S. we cannot control the processing or shipping times.

WINIFRED TAYLOR reserves the right to change processing/delivery dates for products, customers will be notified regarding any changes to processing or delivery dates via email.

Artist Collection swimwear may take longer to process due to the fabric printing process please allow up to 14 days for processing, any delays will be communicated via email.

Pre-Sales/Pre-Orders

Pre-orders and pre-sales are available to purchase and shipped out usually 60-90 weeks post order. We reserve the right to change shipping dates due to production and will stay in communication via email regarding your purchase.

The Vault

The Vault are collections only available for Gallery Members. This password protected section features early access looks, members only exclusives, and previous Artist Collections.

Become a gallery member by sigining up below.

Shipping

Can I Pick Up My Suit

Winifred Taylor does not accomodate pick-up or delivery at this time.

Duties

International orders may be subject to duties. WINIFRED TAYLOR is not responsible for the amount or payment of these charges, this responsibility is assumed by the customer.

Delivery

WINIFRED TAYLOR offers free tracked delivery for all orders over in $200 in Canada and US. For all other orders shipping is calculated at check out and will very from location to location. We ship out of Toronto, Ontario every Friday.

You will receive an item dispatch email once your item is sent.

*Some shipping delays may be out of our control*

Returns/Exchanges

How Do I Faciliate a Return

All sale items are final sale - no exchange or returns. This includes items purchased with discount codes.

All sales are FINAL, however we would love to work with you to ensure you are happy with your WINIFRED TAYLOR (WT) experience.

We do accept exchanges, in order to start your exchange please ensure the following:

Product has not been worn, washed and tags have not been removed. The hygienic shield is not soiled, tampered with or removed.

Please try on your suit with underware, as we will not exchange soiled items.

All packaging, labels and original receipts must be included in return.

Exchanges are accepted within 14 days of item receipt. WINIFRED TAYLOR is not responsible for any shipping costs on returned items. Please email us to process an exchange.

Please note, we do not accept returns for any accessories.

Can I Cancel an Order

If you require your order to be cancelled, please contact us within 24 hours of purchase.

I Need Assistance With My Purchase

We would love to help you with your purchase, please reach out to us at our contact page or me personally at desiree@lovewinifredtaylor.com.

If your question is size related please feel free to view our size page.

Sizing and Care

Sizing

How To Measure

Bra: Using measuring tape, measure under your bust ensuring the tape is snug. Take that measurement, round up to the nearest whole number. If the number is even add 4, if odd add 5.

Example: Under bust is 31 1/2" round to 32" add 4, so your bust is 36.

Next measure around your BUST, this is usually nipple level around the body. Once you have that measurement subtract the under bust from the bust, with the reminder follow the cart below to find your cup size.

Waist: Find the smallest part of your torso, the measuring tape should be snug and level leave one finger under measuring for comfort.

Hip: From your waist measure 7" down (may be an in or 2 lower) to the fullest part of hips and bum. Measuring tape should be parallel to floor and snug.

Care

Bikini Care

Your WT piece is a work of art, help preserve the art work by following these simple tips and tricks:

 

Rinse: Be sure to rinse your suit in cold water to remove sand and sunscreen residue right after wear.

Lay Flat: NEVER tumble dry your swimsuit, the heat is no good for the fibers and elastic in your suit.

Rotate: Most suits are made of stretch fabrics. Although these fabrics do snap back, repeated wear with no rest will leave these fabrics stretched out. Rotate your suit wear, do not wear your WT all the time.

Get in touch

Have questions? Get in touch with us at any time info@lovewinifredtaylor.com

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